Legal

Grievance Officer

Publish contact for complaints about content, accounts, safety, or personal data — as expected for intermediaries under the IT Rules, 2021.

Updated 24 August 2026

Email Grievance Officer General contact form

Officer details

Role: Grievance Officer
Organisation: Namaste Indian
Email: namasteindia.ap@gmail.com
Preferred subject lines: “Grievance”, “Content complaint”, “Account appeal”, or “Privacy / DPDP”

We aim to acknowledge grievances within 24 hours and resolve them within 15 days, as expected under the IT Rules, 2021.

What to include

Your Namaste Indian username and contact email.
Links, usernames, screenshots, or message IDs for the content or account at issue.
A clear description of the harm or rule you believe was broken.
For privacy / DPDP requests: whether you seek access, correction, erasure, or nomination.

How we handle your complaint

Within 24 hours — we acknowledge your complaint by email and give it a reference.
Within 15 days — we tell you the outcome and what action, if any, we took. Complex cases get an interim update instead of silence.
Within 72 hours — for content that is unlawful on its face, or reported by an authorised agency, we act faster.
Within 24 hours — for complaints about non-consensual intimate imagery or impersonation of a real person, per Rule 3(2)(b).

We keep a record of every grievance and its outcome. We do not share the complainant’s identity with the person complained about.

If you disagree with the outcome

Reply to our decision email within 30 days with new context — we re-open cases when the facts change.
If your content or account was actioned, you can appeal; see Community Guidelines → Appeals.
You may also escalate to the Grievance Appellate Committee established under Rule 3A of the IT Rules, 2021, at gac.gov.in, or approach the Data Protection Board for DPDP matters.

Legal backdrop

This page supports due diligence and grievance redressal under the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 read with the Information Technology Act, 2000, and Data Principal grievance rights under the Digital Personal Data Protection Act, 2023. Policy context: Terms, Privacy, Community Guidelines, and Child Safety.

Urgent child safety

If a child is in immediate danger, contact local emergency services first. Also report on National Cyber Crime Reporting Portal and email us with subject Child Safety Report. See Child Safety Standards.

Officer details

Role: Grievance Officer

Organisation: Namaste Indian

Email: namasteindia.ap@gmail.com

Preferred subject lines: “Grievance”, “Content complaint”, “Account appeal”, or “Privacy / DPDP”

We aim to acknowledge grievances within 24 hours and resolve them within 15 days, as expected under the IT Rules, 2021.

How we handle your complaint

Within 24 hours — we acknowledge your complaint by email and give it a reference.

Within 15 days — we tell you the outcome and what action, if any, we took. Complex cases get an interim update instead of silence.

Within 72 hours — for content that is unlawful on its face, or reported by an authorised agency, we act faster.

Within 24 hours — for complaints about non-consensual intimate imagery or impersonation of a real person, per Rule 3(2)(b).

We keep a record of every grievance and its outcome. We do not share the complainant’s identity with the person complained about.

If you disagree with the outcome

Reply to our decision email within 30 days with new context — we re-open cases when the facts change.

If your content or account was actioned, you can appeal; see Community Guidelines → Appeals.

You may also escalate to the Grievance Appellate Committee established under Rule 3A of the IT Rules, 2021, at gac.gov.in, or approach the Data Protection Board for DPDP matters.